When it comes to sending customer communications, you can’t afford delays or mistakes. But they’re practically inevitable when you’re dealing with an unscalable process or unreliable vendor. Over time, inconsistency costs you revenue, trust, and efficiency—and makes it difficult to offer the level of service your customers deserve.
We believe customer communications should enhance your relationships, not slow your growth or overwhelm your team.
That’s why we offer every client crystal clear visibility into the design, development, and preference-matched deliverability of statements and documents, so you can send the right message to the right customer on time, every time.
Every document you send is an opportunity to make a connection. That’s why we leverage variable data printing to personalize every mailpiece, whether it’s an invoice, account notice, or company announcement.
By tailoring each document with unique customer details—like payment reminders, personalized offers, or account info—we make every communication you send worth opening.
When it comes to handling sensitive data, especially for industries like healthcare, finance, education, and utilities, security and compliance are non-negotiable.
We’re proud to be HIPAA-compliant, SOC2 Type II certified, and PCI-DSS compliant, and we follow stringent industry standards to keep customer data secure through every step of the process—including print production, mail preparation, and digital delivery.
With DNI, you can trust that your sensitive communications are in the hands of a certified partner who prioritizes privacy and compliance.
No matter what industry you’re in, customers expect options. From online portals and integrated payment links to personalized e-billing, we make it easy for customers to set their preferences and personalize their payment experience.
The result? Documents are received, bills get paid, and your customer service team gets fewer calls and feedback.
